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General Questions about this Photo Gifts Site.
General Questions
- How does this site work?
- Do you have a catalog?
- What kind of computer do you recommend?
- Is there a setup fee?
- What is the minimum quantity required to order?
- What are the supported file types?
- Can I use Black and White images?
- What is the preferred image quality or resolution for uploaded images?
- What does "dpi" mean?
- What is the difference between standard and expedited shipping?
- Do I have to create an account in order to shop?
- Why do I have to log in to place an order?
- How long do my uploaded images remain online?
- What is a cookie?
- Can anyone else see my uploaded photos?
- What if I forget my password?
- Can I change my order after it has been placed?
- How do I contact Customer Service?
How does this photo gift site work?
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This photo gift site is a convenient location to create, preview, and order a wide variety of items able to be personalized with your pictures.
We offer you the option to use your traditional pictures or digital pictures to create high-quality, attractive products that are sure to be enjoyed for years to come.
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| Do you have a Catalog? |
| Our products are limited only by your imagination. Any image or combination of images can be used, provided you have the right to reproduce them. Because of this, we do not have a catalog. |
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What kind of computer to you recommend?
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To best view and order our products, we recommend the following technical requirements be met:
Recommended Hardware
Processor: Pentium®-class
Memory: 32MB or more
Resolution: 800x600 or greater
Color Depth: True-color (24 or 32bit)
Connection Speed: 56Kbps or higher
Recommended Operating Systems
Minimum OS Recommended OS Full List OS
Windows XP Windows 8.1 XP, Vista, 7/8/8.1
Mac OS X 10.6 Mac OS X 10.9 10.6, 10.7, 10.8, 10.9
Recommended Browsers
Minimum Web Browsers PC
Chrome - Current Version
Explorer 8
Firefox - Current Version
Recommended Web Browsers PC
Chrome - Current Version
Explorer 11
Firefox – Current Version
Minimum Web Browsers Mac
Chrome - Current Version
Safari 5
Firefox - Current Version
Recommended Web Browsers Mac
Chrome - Current Version
Safari 5-7
Firefox – Current Version
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Is there a setup fee?
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No setup fee is required to order from this photo gift site! Simply create an account and you're ready to order!
No setup fee is required for any of our personalized products. There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge. That's all.
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What is the minimum quantity required to order?
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Due to our advanced digital process, there is no minimum quantity required to order. You can order one of each of our products, or you can order a thousand of each of our products. It's entirely up to your needs.
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What are the supported file types?
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There is one basic file type you can be used for your photo gifts:
JPEG (can be .jpg or .jpeg)- JPEG's support over 16 million colors, but can "distort" the image to compress the file size. The amount distortion is directly related to the 'quality' setting the image is saved with. We also recommend that you use the least amount of jpeg compression possible. (This is a setting on cameras that is sometimes called "quality" or "compression".) While high resolution and low compression will increase transfer times, they will produce the best results.
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Can I use Black and White images?
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YES! In fact, black and white images can give your photo gifts a "timeless" feel that will give them a special feeling to you many years from now.
Feel free to use black and white images, sepia ("old-fashioned") images, or even just designs your kids have drawn using Paint or some other computer-graphics program.
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How big of an image can I upload?
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We will accept almost any size picture. However, in order to be able to efficiently produce your order, we will only store enough image data to print a 300 dpi 10.5" x 8" picture - the largest possible image we print on a Photo Gift.
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What does "dpi" mean?
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When a computer displays a digital image, what it does is take the data in the file and display thousands of tiny dots on your screen. The more dots an image has, the more detailed the picture can be. Image quality is measured by dots per inch, or "dpi".
For best results, we recommend that your digital pictures be at least 200 dpi when printed on the Photo Gift.
Why? 75 dpi is usually acceptable when an image is viewed on a computer screen. However, unless you have a very expensive, high-quality monitor, there's a good chance that your screen doesn't display much more than 75 pixels in an inch. When you see an image in person, you expect it to be clearer. For the most part, we expect images to be at least 100 dpi when we see them in person, or we notice that edges appear a little fuzzy. Professional photography quality is usually around 300 dpi or higher! Here's an example of two images that look similar when viewed on a screen, but look very different when seen at printed image size:
| 1000x800 |
640x480 |
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| When printed as an 8x10, here's what they'll look like (only part of the image is shown): |
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What is the difference between standard and expedited shipping?
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Standard Shipping will usually arrive 3 to 5 business days from the time the order is shipped*.
Expedited shipping will arrive up to 2 business days from the time the order is shipped*.
*Most orders are shipped within 2-5 business days. During times of high volume, it may take as many as 7 business days to produce and ship an order.
Some products may have longer production cycles. Check the product's FAQ page for details on how long it takes the product to be produced.
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Do I have to create an account in order to shop?
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No. Although there are advantages to creating an account and logging in before you start to create your Photo Gifts, you are only required to create an account when you actually check out.
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Why do I have to log in to place an order?
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We allow you to shop completely anonymously up until the point where you go to check out. When you place an order, we need to have some basic contact information about you so that we can get in touch with you in the unlikely chance that there is a problem with your order.
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How long do my uploaded images remain online?
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If you have logged in before uploading images, you will be able to use those images to create your Photo Gifts for at least 30 days. We clean all accounts regularly in order to keep the performance of the website high, and so it's always easy for you to see the most recent images you've uploaded.
If you have not created an account, you will need to upload your images each time you visit our site.
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Can anyone else see my uploaded photos?
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If you have uploaded your pictures into an account, the only way someone else can see your images is if you share your username and password with them. Other than that, you are the only person who can see your images.
If you have not created an account and you upload images, nobody will be able to see them unless they sit down at the same computer you used, and your session is still valid. If you want to make sure this doesn't happen, just close your browser when you're done.
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What if I forget my password?
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- On the Login page, click the "Forgot Your Password?" link. It's right under the space to enter your username and password.
- Enter the email address you use to log in.
- Click Continue.
Your password will be sent to the email address you entered in step 2.
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What is a Cookie?
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What is a cookie? A cookie is a piece of information that your web browser (Internet Explorer or Netscape) places on your computer so that web sites can identify you. We use cookies so that you can conveniently re-use your images to create different Photo Gifts without logging in. We DO NOT contain any account information in cookies. In order to make sure that your computer is accepting cookies:
Internet Explorer:
- Select "Tools" from the toolbar at the very top of the screen.
- Scroll down and select the "Internet Options..." option - it will be at the bottom of the Tools Menu.
- Select the "Privacy" tab.
- Make sure your setting is NOT set to "Block all Cookies".
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Can I change my order after it has been placed?
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First of all, always make sure you check over all details in your Photo Gifts thoroughly to make sure that what you are ordering is correct.
If you decide you want to change something after you've added your Gift to your shopping cart, but before you check out, there is no problem. Simply click to edit the item in your cart, and you'll be able to make any changes you want.
Once you've completed your order, our automated manufacturing process immediately schedules your Photo Gift for production. Because we strive to deliver high-quality Photo Gifts to all our customers as quickly as possible, we are unable to accept changes to an order after an order has been placed. |
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What is the preferred image quality or resolution for uploaded images?
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What looks good on your screen will not necessarily look good printed.
The preferred image resolution depends on the size the image will be printed on your Photo Gift. Some of our ornaments have an image hole that is only about 1+" in diameter; in our calendars, the image will print much larger - 8" x 10+".
We will display a message if you select an image we feel may not have a high enough resolution to look good.
For best results, please check the FAQs or Instructions for the Photo Gift you are creating to make sure that your image meets the recommended size for that gift.
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