General Questions about Discount Photo Gifts

Questions and Answers about Photo Mousepads
Questions and Answers about Photo Mugs
Questions and Answers about Photo Ornaments
Questions and Answers about Photo Plates
Questions and Answers about Photo Apparel

General Questions
  1. How does Discount Photo Gifts work?
  2. Do you have a catalog?
  3. What kind of web browser do you recommend?
  4. Is there a setup fee?
  5. What is the minimum quantity required to order?
  6. What are the supported file types?
  7. Can I use Black and White images?
  8. What is the preferred image quality or resolution for uploaded images?
  9. What does "dpi" mean?
  10. What is the difference between standard and expedited shipping?
  11. Do I have to create an account in order to shop?
  12. Why do I have to log in to place an order?
  13. How long do my uploaded images remain online?
  14. What is a cookie?
  15. Can anyone else see my uploaded photos?
  16. What if I forget my password?
  17. Can I change my order after it has been placed?
  18. How do I contact Customer Service? 
  19. What are your shipping rates?
  20. Holiday Shipping Cutoff Dates and Times 

How does Discount Photo Gifts work?
Discount Photo Gifts is a convenient location to create, preview, and order a wide variety of items able to be personalized with your pictures.

We offer you the option to use your traditional pictures or digital pictures to create high-quality, attractive products that are sure to be enjoyed for years to come.

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Do you have a Catalog?
Our products are limited only by your imagination. Any image or combination of images can be used, provided you have the right to reproduce them. Because of this, we do not have a catalog.

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What kind of web browser do you recommend?

Discount Photo gifts currently supports the following web browsers. If you receive an unsupported browser warning, and yours is not listed, please upgrade your browser:

  • Internet Explorer/Edge (Windows: 7.0 or higher; 8.0 or higher recommended | Mac OS is not supported)
  • Safari (Mac OS: 6.2.8 or higher; 9.0 or higher recommended | Windows is not supported)
  • Mozilla Firefox  (38.4 or higher)
  • Google Chrome (46 or higher)

System memory

  • Recommended: 1 GB and above
  • Minimum: 500 MB

Monitor resolution and color depth

  • 1024x768 minimum required, larger resolutions are recommended
  • 16-bit color or above recommended, 256 colors required

Internet connection

  • Uploading and viewing images on Discount Photo Gifts takes a considerable amount of bandwidth, we recommend you have a broadband internet connection (such as DSL, cable modem, satellite, T1). Dial-up connections are not recommended.

Image file formats

  • Currently, we can accept only JPEG (JGP), GIF, BMP, and PNG images.

 


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Is there a setup fee?
No setup fee is required to order from Discount Photo Gifts! Simply create an account and you're ready to order!

No setup fee is required for any of our personalized products. There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge. That's all.



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What is the minimum quantity required to order?
Due to our advanced digital process, there is no minimum quantity required to order. You can order one of each of our products, or you can order a thousand of each of our products. It's entirely up to your needs.

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What are the supported file types?

Currently, we can accept only JPEG (JGP), GIF (Non-animated), BMP, and PNG images.

JPEG/JPG (Joint Photographic Experts Group) JPEG's support 16.7 million colors, but can "distort" the image to compress the file size. The amount distortion is directly related to the 'quality' setting the image is saved with. We also recommend that you use the least amount of jpeg compression possible. (This is a setting on cameras that is sometimes called "quality" or "compression".) While high resolution and low compression will increase transfer times, they will produce the best results.

GIF (Graphics Interchange Format) is a bitmap image that support up to 256 colors. Used mostly when an image has a large area or flat or single tone colors. Logos, icons, banners, and cartoons use the GIF format. Use non-animated GIFs on Discount Photo Gifts. If you use an anmatied GIF, only the first frame will be shown.

BMP (Bitmap Image File Format) is a raster graphics image file format that stores bitmap digital images native to the Windows platform. BMP images are crisp and precise but do not scale up well and become pixelated and lose detail.

PNG (Portable Network Graphics) is a raster graphics file format that supports lossless data compression. Supports 24-bit RGB and 32-bit RGBA color palettes, grayscale images with or without alpha channel for transparency. This is an improved format over GIF. 

 

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Can I use Black and White images?
YES! In fact, black and white images can give your photo gifts a "timeless" feel that will give them a special feeling to you many years from now.

Feel free to use black and white images, sepia ("old-fashioned") images, or even just designs your kids have drawn using Paint or some other computer-graphics program.

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How do I contact Customer Service?
Contact Discount Photo Gifts: 305-593-1211
   Email service2@DiscountPhotoGifts.com  
   

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How big of an image can I upload?
We will accept almost any size picture. However, in order to be able to efficiently produce your order, we will only store enough image data to print a 300 dpi 10.5" x 8" picture. We do have products that measure over 8" x 10.5" and will need a larger, high resolution image.

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What does "dpi" mean?
When a computer displays a digital image, what it does is take the data in the file and display thousands of tiny dots on your screen. The more dots an image has, the more detailed the picture can be. Image quality is measured by dots per inch, or "dpi".

For best results, we recommend that your digital pictures be at least 200 dpi when printed on the Photo Gift.

Why? 75 dpi is usually acceptable when an image is viewed on a computer screen. However, unless you have a very expensive, high-quality monitor, there's a good chance that your screen doesn't display much more than 75 pixels in an inch. When you see an image in person, you expect it to be clearer. For the most part, we expect images to be at least 100 dpi when we see them in person, or we notice that edges appear a little fuzzy. Professional photography quality is usually around 300 dpi or higher! Here's an example of two images that look similar when viewed on a screen, but look very different when seen at printed image size:

1000x800 640x480
When printed as an 8x10, here's what they'll look like (only part of the image is shown):

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What is the difference between standard and expedited shipping?
Standard Shipping will usually arrive 2 to 5 business days from the time the order is shipped*.

Expedited shipping will arrive up to 2 business days from the time the order is shipped*.

*Most orders are shipped within 2-5 business days.  During times of high volume, it may take as many as 7 business days to produce and ship an order.


Some products may have longer production cycles. Check the product's description for details on how long it takes the product to be produced.

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Do I have to create an account in order to shop?
No. Although there are advantages to creating an account and logging in before you start to create your Photo Gifts, you are only required to create an account when you actually check out.


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Why do I have to log in to place an order?
We allow you to shop completely anonymously up until the point where you go to check out. When you place an order, we need to have some basic contact information about you so that we can get in touch with you in the unlikely chance that there is a problem with your order.

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How long do my uploaded images remain online?
If you have logged in before uploading images, you will be able to use those images to create your Photo Gifts for at least 30 days. We clean all accounts regularly in order to keep the performance of the website high, and so it's always easy for you to see the most recent images you've uploaded.

If you have not created an account, you will need to upload your images each time you visit Discount Photo Gifts.

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Can anyone else see my uploaded photos?
If you have uploaded your pictures into an account, the only way someone else can see your images is if you share your username and password with them. Other than that, you are the only person who can see your images.

If you have not created an account and you upload images, nobody will be able to see them unless they sit down at the same computer you used, and your session is still valid. If you want to make sure this doesn't happen, just close your browser when you're done.

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What if I forget my password?
  1. On the Login page, click the "Forgot Your Password?" link. It's right under the space to enter your username and password.
  2. Enter the email address you use to log in.
  3. Click Continue.

Your password will be sent to the email address you entered in step 2.


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What is a Cookie?

What is a cookie? A cookie is a piece of information that your web browser (Internet Explorer or Netscape) places on your computer so that web sites can identify you. We use cookies so that you can conveniently re-use your images to create different Photo Gifts without logging in. We DO NOT contain any account information in cookies. In order to make sure that your computer is accepting cookies:

Internet Explorer (PC):

  • Disable, Enable Cookies in Internet Explorer.
  • Open Internet Explorer and click the Tools button.
  • Next click Internet Options and select the Privacy tab.
  • Under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click Apply.

Safari (Mac) 

  • Select Preferences from the Safari menu or use the Command+, keyboard shortcut (hold down the Command key and the comma key at the same time).
  • Got to the privacy tab
  • Choose how you want Safari to treat cookies. By default, Safari allows cookies from the sites you visit, but prevents third-party content that might be embedded in those sites from storing cookies on your computer. Your other options are:
  • Always block: No cookies are allowed to be stored on your Mac. Keep in mind this option might prevent some sites from working properly.
  • Allow from current site only: Only the current site you're visiting will be allowed to store cookies.
  • Always allow: All websites, third parties, and advertisers can store cookies on your Mac.

Firefox:

  • Click the menu button and choose Preferences.
  • Select the Privacy panel
  • You can choose to remember history or never remember history
  • Under History, check the box "Accept cookes from site" to allow cookies or to never allow cookies
  • Close preferences page. All changes are automatically saved

 


Can I change my order after it has been placed?
First of all, always make sure you check over all details in your Photo Gifts thoroughly to make sure that what you are ordering is correct.

If you decide you want to change something after you've added your Gift to your shopping cart, but before you check out, there is no problem. Simply click to edit the item in your cart, and you'll be able to make any changes you want.

Once you've completed your order, our automated manufacturing process immediately schedules your Photo Gift for production. Because we strive to deliver high-quality Photo Gifts to all our customers as quickly as possible, we are unable to accept changes to an order after an order has been placed.

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What is the preferred image quality or resolution for uploaded images?

What looks good on your screen will not necessarily look good printed.

The preferred image resolution depends on the size the image will be printed on your Photo Gift. 

We will display a message if you select an image we feel may not have a high enough resolution to look good.

Generally for best results, we recommend that your image be at least as tall or wide as your chosen photo gift and be at least 150 - 300dpi in pixel per inch resolution.

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What are your shipping rates?

Shipping & Handling for the first item ordered is $6.50. Each additional item is $2.55.

2nd day shipping for the first item is $17.95. Each additional item is $6.95.

Next day shipping for the first item is $27.95. Each additional item is $6.95.

Photo Car Mats or Floor Mats shipping is $6.95.

Photo Blankets is $8.95.

When selecting a shipping method, please note that most products require 2-5 days in production... and THEN they ship.
International Shipments may be subject to duties, taxes or other customs fees upon delivery. The recipient is responsible for paying any such fees. All international shipments include customs forms that list the value of the order’s contents.

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Holiday Shipping Cutoff Dates and Times


Holiday Shipping Cutoff Dates
DELIVERY METHOD DATE
INTERNATIONAL ORDERS (INCLUDES CANADA AND PUERTO RICO) 12/7/2017
GROUND SERIVCE (INCLUDES USPS) 12/9/2017
TWO-DAY DELIVERY 12/12/2017
NEXT DAY DELIVERY 12/13/2017
HOLIDAY TURNAROUND IN BUSINESS DAYS 5 TO 7 BUSINESS DAYS

We Heard You and We Extended the Cutoff Date For Ground Services! That's right! We've extended our cutoff dates for Ground Service shipping and if you get your orders in today before 11:59 PM PST, we will get your packages to you before Christmas! Any orders processed after December 9th, 12:00 am may arrive after Christmas.

These photo gifts are NOT guaranteed for Christmas even with expedited shipping:

  • Car Mats
  • Floor Mats
  • Rear Mats
  • Comfort Mats
  • Woven Blankets
  • Towels

 FAQs are subject to change.​

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